Dear people in charge:Your new policies should not make it harder for people to do the things you want them to do. Thank you for coming to my talk.
@DrTCombs that also goes for service providers. New systems should make it easier for the user, not the service provider. 'Progress' always seems to be the wrong way round.
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@DrTCombs that also goes for service providers. New systems should make it easier for the user, not the service provider. 'Progress' always seems to be the wrong way round.