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i've done a lot (A LOT) of complaining about the various heartless bureaucracies of death, but you know who's been surprisingly easy, prompt, accountable, straightforward, and even pleasant to deal with? My local Social Security Administration branch office.
@bikepedantic@transportation.social The DOL (think DMV) in WA state is also very nice to work with. You get a number and sit in reasonable chairs while waiting for it to be on the board. It is fast and no one is rude or officious.